What are the benefits of using Business Visions?

Business Visions will act as a fully incorporated part of your business. Whether you are a Management Consultant, an independent engineering company or a large conglomerate, we can provide the support that suits you. You may already employ administrative staff, but wish to maintain cover during periods of illness, leave or for particular projects.

When you use Business Visions you only pay for the time actually spent working on your business – you do not pay for lunch breaks or holiday periods, and you don’t have to worry about sickness, employee training, providing office equipment etc.

We are very proud to be able to say that all our services are 100% UK based.

What can Business Visions help me with?

Business Visions provides a full business support service for companies from the smallest start-ups to the largest blue chip organisations.

We specialise in producing the highest quality transcriptions, dictation, reports, tenders and presentations. If you can get your thoughts on tape or drafted on to paper, we will accurately and swiftly generate the typed equivalent.

We offer a full range of start-up services for those who are or want to become self-employed.

We also provide a full package of services including website design & development, call answering, graphic design, social media assistance and sales & marketing services just to mention a few.

Please see our full services page.

What if my work is confidential?

We deal with confidential information and files on a daily basis and are therefore registered with the Information Commissioner’s Office (Data Protection Act 1998) and all our staff sign and agree to our confidentiality policy.

We are accustomed to the requirement of absolute confidentiality and would be perfectly happy to sign a Non-Disclosure Agreement or Confidentiality statement should you wish.

Can you work over weekends and Bank Holidays?

Our normal hours are standard UK business hours – Monday to Friday, 9.00am to 5.00pm. Although we are often working behind the scenes during other times.

Urgent tasks can be accommodated and may be completed out of normal hours by prior arrangement.

Where are you based?

Our offices are based in Warwickshire.

We are very lucky to have clients who are based all over the UK and although we would have loved to have met them (we have a list of volunteers!), we haven’t needed to as in today’s technological world a large amount of work is carried out remotely.

The only exception is for occasions when a particular project or task may require a face-to-face meeting, and we will if course be very happy to visit you.

How will you send the finished product to me?

We generally send files to you by either email or file transfer, and if you require, can post you a copy by disk.

If you wish, printed documents can also be despatched to you by post or courier.

Can I have electronic copies of my work?

We will email copies of your work to you or send by file transfer, but we can also post a CD containing the files to you.

Just let us know how you prefer to receive your files.

What format will my documents be in?

Documents can be provided in any format you require.

We generally use Microsoft Word or Lotus WordPro, but if you prefer other formats can be used such as Adobe’s Portable Document format (pdf) which is ideal if you plan on publishing or forwarding your document.

Adobe PDF format is readable by any computer once the free viewer software has been installed. Adobe Reader can be downloaded here. (Please note: This will open a new browser window – simply close that window to return to this page).

Can I choose what type of paper you use for printed documents?

Of course you can – we routinely use standard white A4 paper (90gsm), but if you need us to use a different size, colour or weight then we can.

If you already have a printed letterhead or branded paper, we will be delighted to use your paper.

Apart from your flat rate, what other costs will I incur?

We charge a flat rate for our work or an hourly rate depending on the project. Our regular clients also benefit from our special retainer rates.

If we have not agreed a flat rate for a project then any additional costs in completing your task will be discussed with you. For example, postage, envelopes, lamination, copying, graphic design and other expenses which may be incurred to complete your task.

How long does it take to transcribe a one-hour tape?

As a rule, 15 minutes of clearly recorded speech takes approximately one hour to transcribe. Thus a one-hour tape would take four hours to transcribe.

Obviously, longer would be required if the recording is muffled or otherwise unclear. We will inform you if your tapes are proving problematic rather than struggling on and possibly incurring additional charges.

How long does it take to produce a presentation?

The time taken to create a presentation is infinitely variable. If you have a very clear idea of exactly what you require, a short presentation can be produced within an hour.

If your ideas are more complex, or if you want to see a number of prototype styles before settling on one, additional time will be required.

 

Is there a minimum charge?

This all depends on the assistance you need.

We generally charge a flat hourly, per minute or one off rate depending on the task, and divide the charging period into 15 minute segments. However, there is a minimum charge of one hour for most tasks.

If you let us know what the task is you require help with, we would be happy to give you an estimate of costs.

Must I use you for a minimum period?

Absolutely not.

Whilst we do have regular clients, we are also used by many companies to assist with holiday cover, one-off projects or for additional professional assistance when required.

However, should you consider using our services on a regular basis our retainer rates provide you with great cost savings!

When do I pay?

Payment is usually due upon receipt, or within 14 calendar days from despatch of the work for our regular clients.

What if I’m not satisfied with the quality of your work?

Our mission is to deliver a first class experience to all our customers. At Business Visions we strive to achieve this in everything that we do and the feedback we get from our customers reflects this.

If you are not happy, neither are we.

If there is something about the service we offer or the work we do for you that you are not entirely satisfied with, we want to know. Our best adverts are our customers and we want to ensure that everyone who uses our services  are 100% happy with us.

How can I contact Business Visions?

You can contact us in all the usual ways – phone, email, text, etc.

Our contact details are on our contact page.

We look forward to hearing from you.

Will you need to meet me?

No. As we are a virtual service most tasks can be completed without the need to meet. But we would be happy to do so should you wish us to.

Please see Where are you based?

What are your office hours?

Our phones will always be answered on weekdays between 9.00 a.m. and 5.00 p.m., but work is often ongoing outside these times.

If you need to contact us outside these standard hours, please either contact us by email or by mobile phone.

What information do you need from me to commence a task?

Regular clients usually post or file transfer their tapes/audio files, drafts etc, with a note explaining the urgency or any deadlines they have, and we will take care of the rest, calling them only if clarification is needed.

If we have not undertaken work for you before, we may need to discuss your exact requirements, deadlines etc but will advise you immediately after we receive the task.

Other tasks may require graphics such as your company logo for graphic design, or details of your company services should we be taking on your call answering. Any information required will be discussed with you at the time.

Do you keep backups?

All work is backed up to a second hard drive daily, and archived to a server file weekly. The files are stored in a secure off-site location to safeguard your work in the event of a break-in, fire or other such disaster at our offices. Files and documents are usually kept for a period of 3 months.

What details do I need to set-up call answering?

When registering we will require:

  • Basic company information; i.e. Contact name, company name, company activity, address, telephone/fax number, website, e-mail address
  • Details of how you would like your calls to be answered
  • Additional contact details of employees
  • Which price plan you would like to register for
  • Your credit/debit card details

Once we have this, you will have an additional member on your team and a receptionist for your company.

How do I register for call answering?

You can either register online or over the phone on 0845 838 8690.

Can you use a tailored script when answering my calls?

We provide a tailor made call answering service so we can set up a bespoke script detailing your exact requirements. Your PA will follow your script gathering the information you require from the caller or directing your call to the relevant person.

Just let us know what you would like us to say.

 

How do I divert my phones to you?

Most landlines allow you to divert your calls to another number, including your 0845 number or landline number provided to you by Business Visions. But you may need to contact your telecoms provider directly to register for a divert service and they will discuss how to set it up.

There are a number of ways to set your divert, standard diverts include:

Divert all calls – key * 21 * [BV number provided to you] # – divert all calls to ensure that all your calls are answered professionally by the team.

Divert when unanswered – key * 61 * [BV number] * # – divert your calls when you’re unable to answer them, making sure that you don’t miss out on new business opportunities.

Divert when engaged – key * 67 * [BV number] # – divert your calls when your lines are busy, your customers will never hear an engaged tone.

Divert when unanswered and engaged – key * 66 * [BV number] # – divert your calls when your lines are busy or when you are unable to take the call.

To check your diversions – key * # [code] #

To switch off divert – key # [code] #

You may also be able to set up a ‘bypass number’ with your divert, this allows you to have another number on the same line that ‘by-passes’ the divert service. The bypass number can be used as a direct line, allowing us to screen your calls before transferring them through to you.

Some telecom providers offer similar divert facilities with different codes, either contact your telecoms provider to set up the divert service or call us for additional information.

How do I divert my mobile to you?

The process varies according to the model of you mobile phone. But as a general rule, on your mobile phone settings select “Call Divert” from the menu and follow the instructions.

If you have any problems please feel free to either contact us and we will try to help, or contact your service provider.

Do you charge for sales or nuisance calls?

To avoid charging you for any mistake calls, all calls less than 5 seconds in duration will be free of charge.

If you instruct us to, we will do our best to refuse sales calls that come through on your number. However, our systems cannot recognise genuine callers from nuisance callers.

What call answering plans do you offer?

We offer a range of price plans, including pay per call to unlimited. We also offer bespoke price plans for telephone order lines, brochure response lines and tailor made services, please contact us and we will recommend the best price plan for you.

Can I change my call answering price plan?

You can change your price plan from month to month, just notify us before your next month’s billing date.

Can you help me with a fax 2 email service?

Your own fax number without a fax machine.

If you have  been provided an 0845  number from Business Visions, this number can also be your FAX number.

BV’s fax-2-email allows you to have your calls answered and your faxes received on the same number. All your faxes are immediately emailed to you at your designated email address. This service provides the reliability and security of faxing with the ease and convenience of email. Please call us for the current costs of this service.

What are the benefits of fax 2 email?

  • Save money – No fax machine, extra line or software required.
  • Convenience – Faxes arrive directly into an email account of your choice
  • Faxes are received by email regardless of where you are in the world
  • No need to be in the office to receive faxed documents
  • Easily forward faxes by e-mail to colleagues or mobile workers
  • High volumes of faxes easily handled.

What are the benefits of using call answering?

  • Keep overheads low by eliminating the need for additional employees and save office space & business equipment
  • Give your customers the impression of a manned office enhancing your company perception
  • Maintain your professionalism with our highly trained, friendly PA’s you can trust as your own
  • Enables you to concentrate on managing your business without missing out on any new business opportunities
  • Eliminate training and recruitment costs
  • Our service is tailored to your needs and specifications
  • BV is a human service, your clients will never hear an answer machine or engaged tone during office hours

Have a question we haven’t answered?

If you have any questions that we haven’t answered here, please do contact us, or let us know so that we can add them to our website.

We look forward to hearing from you.