Most landlines allow you to divert your calls to another number, including your 0845 number or landline number provided to you by Business Visions. But you may need to contact your telecoms provider directly to register for a divert service and they will discuss how to set it up.
There are a number of ways to set your divert, standard diverts include:
Divert all calls – key * 21 * [BV number provided to you] # – divert all calls to ensure that all your calls are answered professionally by the team.
Divert when unanswered – key * 61 * [BV number] * # – divert your calls when you’re unable to answer them, making sure that you don’t miss out on new business opportunities.
Divert when engaged – key * 67 * [BV number] # – divert your calls when your lines are busy, your customers will never hear an engaged tone.
Divert when unanswered and engaged – key * 66 * [BV number] # – divert your calls when your lines are busy or when you are unable to take the call.
To check your diversions – key * # [code] #
To switch off divert – key # [code] #
You may also be able to set up a ‘bypass number’ with your divert, this allows you to have another number on the same line that ‘by-passes’ the divert service. The bypass number can be used as a direct line, allowing us to screen your calls before transferring them through to you.
Some telecom providers offer similar divert facilities with different codes, either contact your telecoms provider to set up the divert service or call us for additional information.